Knowledge Management Practices at Toyota Motors
| Case Code: ITSY048 Case Length: 19 Pages Period: 1943-2005 Pub Date: 2005 Teaching Note: Available |
Price: Rs.500 Organization: Toyota Industry: Automobiles Countries: Japan Themes: Information Technology |
Abstract Case Intro 1 Case Intro 2 Excerpts
Abstract
The case discusses the various Knowledge Management (KM) practices at Toyota Motors, the world's most profitable automobile company.
It also describes how Toyota enables wide knowledge sharing not just within the organization but also across its supply chain.
It details the practices that make Toyota a true learning organization. It further explores the role of traditional organizational practices in the company's KM efforts.
The case concludes with a discussion on how KM has contributed to Toyota's exemplary performance.
Issues
- Examine the KM practices adopted by a large and successful company
- Explore the areas of application of KM and the benefits it can confer
- Analyze the role of organizational culture in the success of KM efforts
Contents
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Knowledge as Power
Background Note
Knowledge Management at Toyota
Enterprise Wide Knowledge Sharing & Collaboration
A Learning Supply Chain
Organizational Learning
Impact of Culture on Organizational Learning
KM- Based Products and Processes
Delivering Value to the Customer
The Returns
Exhibits
Keywords
Toyota Motor Corporation, Knowledge Management, organizational learning, Toyota Production System, DaimlerChrysler, Toyota Global Knowledge Centre, Kaizen, Volkswagen, General Motors, Ford, Kanban, JIT manufacturing system, Supply Chain, e-Learning, Prius project
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